Terms and Conditions
Monastery is a small, one woman design business. Thus, I cannot provide refunds due to a change of mind. Custom orders cannot be refunded.
However, if you find the item you have purchased is faulty or the incorrect size due to studio error, I will endeavour to provide you with a replacement. As each piece is handmade, it may not be possible to replace your item with the identical piece. However, I will be happy to exchange your piece for another product. If a ring is sized incorrectly due to customer error, I do not accept requests for refunds. Ready to ship pieces can be resized or altered for a base fee of €10 (and upwards, depending on the amount of work).
Please note, from the moment an order is placed depending on the quantity, manufacture time is around 3-6 weeks excluding shipping time. This is due to the handmade quality of the work. If you need your piece sooner, we can reach an arrangement if possible. If your piece is already in stock, it will be dispatched within 2-3 working days.
Monastery will provide a replacement for incorrect sizing (studio error) under the following conditions:
A request for a replacement based on incorrect size must be made within 14 days of purchase
Your item must be undamaged, unworn and in the same condition that you received it. It must also be returned in its original packaging.
Please note that return shipping will be at your expense.
Bespoke or customised items cannot be returned or exchanged under any circumstance. For hygiene reasons, earrings cannot be exchanged.
If you would like to order a bespoke piece, a deposit of 50% is required before the item can be produced. On completion of the piece, the remaining balance must be paid before the piece is shipped or collected.
Faulty items will be refunded (or exchanged upon request). If you have a piece you would like repaired, I will repair free of charge (not including shipping and handling fees). Anything beyond everyday wear and tear can be repaired for a small fee agreed upon.
The pieces displayed on the website may be removed without prior notice. Prices and descriptions may be amended at any point without notice being given. All prices are subject to change. Prices are final and cannot be negotiated.
As all items are hand made, every piece differs. The photographs on this website reflect the final piece as accurately as possible but they cannot account for the idiosyncrasies of the handmade design process.
Please note these terms are only relevant to www.monasteryjewellery.com and not to any stockists of my work.
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